Refund policy

30-day damage & loss guarantee. If your necklace arrives damaged or has a defect, email us at claudemann33@gmail.com within 30 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, whichever you prefer. You don’t need to send it back.

Lost package. If your order hasn’t arrived 30 days after you placed it, email us and we’ll send a new one or refund you.

Changed your mind? Email us before your order ships (orders ship within 1–5 business days) and we’ll cancel it for a full refund. Because we ship from overseas and return shipping costs more than the necklace, we can’t accept change-of-mind returns once an order has shipped.

How refunds are paid. Refunds go back to your original payment method. Your bank may take 5–10 business days to show it.